Order Status Glossary

UNDERSTANDING THE STATUS OF YOUR ORDER

The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. Please see below for a list of status messages that will be used to inform you of your order status.

HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?

The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.

Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.

STANDARD STATUS MESSAGES

Order Created

Your order has been submitted and the information you entered during Checkout is being processed.
 

Order Shipped

The items have shipped from our warehouse and are on their way to the shipping location.
 

Return received on: 00/00/0000

Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item. After your returned item is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse.
 

ADDITIONAL STATUS MESSAGES

Cancelled

An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally canceled. Cancelled orders cannot be reprocessed and must be submitted again on our website.