Emails About Your Order

After you place your order, you will receive email updates about your order status. Keep these emails accessible for your records. Here are examples of emails you might receive:

Order Confirmation: This email confirms that we have received your order. If you have not received your order confirmation, please try the following trouble shooting options:

  • Login to your account to ensure the order went through. (If the order was placed while you were logged in)  
  • Check your junk and spam folders to look for the email
  • Check your bank/credit card statement for an order pre-authorization amount

Payment confirmation (e-Receipt): This email confirms that your item/s have been paid for once they are ready to ship. This is the actual payment being processed from the pre-authorization that was initiated when the order was placed. If your items ship from multiple locations, you will see a charge and receive an e-Receipt for each shipment. You will only be charged for items within each shipment.  

Shipment Confirmation: This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on various factors including processing time, carrier processing time, and/or the shipping destination.

Ready for pick up: If you placed an order for in-store pick up, you will receive this email to advise that your items are ready to be picked up at the location that was selected during the ordering process.  

Order update: This email provides important updates about your order, such as: difficulty in processing your order; inability to ship to the address provided; or cancellation of items within an order.