Tracking Your Order
WHEN CAN YOU TRACK YOUR ORDER?
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 48 hours.
Orders placed on Atmosphere.ca may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s) selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, your Order History on Atmosphere.ca will not offer tracking information but will still offer order status and other details.
To learn the difference between tracking information and order status, please read the information provided below.
FINDING YOUR ORDER STATUS
The status of your order is easy to find.
- Check your email. You are required to enter an email address during Checkout, so that you may receive emails regarding the status of your order.
- Visit the website. You may sign in at Atmosphere.ca for your Order History at any time. Information about your open orders, tracking, and past orders is available.
- Contact us. If you still have questions about your order, please contact Online Customer Service.
HOW IS ORDER STATUS DIFFERENT FROM TRACKING INFORMATION?
The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.
Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.
All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.