Retail Store Returns

Please check our STORE LOCATOR for all updated store hours and contact information prior to your visit.

RETURN WITH A RECEIPT

An original receipt is required for exchanges or returns for in-store and online purchases. Within 30 days from the date of your purchase, an exchange or return can be made for unused/unworn merchandise in its original packaging. Returns made within 30 days will receieve a refund to the original method of payment used for the purchase. Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card.  If the amount of the return is less than $5.00, cash will be refunded. Returns over 60 days are not eligible for a refund. You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.

ATMOSPHERE.CA RETURNS

Online returns within 30 days of the order date listed on your eReceipt will be accepted at Atmosphere retail stores for items that are unused/unworn, in original packaging, and with all paperwork, parts, and accessories for credit of the purchase price minus shipping and handling. PayPal returns at our Atmosphere retail store locations will credit the Debit or Credit Card attached to your PayPal account.

To be eligible for a refund on your online purchase you must provide the following:

  • Photo ID matching Ship to/Bill to address
  • The unused/unworn item in original packaging with all paperwork, parts & accessories
  • The order eReceipt (printed copy or mobile device display)

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a refund:

  • Clearance (Price Point ending in $0.88)
  • Any Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers) that have been opened after purchase cannot be returned. 
  • Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, hydration)
  • Nutritional and Food Products
  • Jumpstart Donations

RETURN WITH A GIFT RECEIPT

Returns using a gift receipt will be applied to a MERCHANDISE CREDIT card within 60 days.  The gift receipt will help us determine the price your gift giver paid.  A gift receipt is documentation of the purchase only and is not considered an original receipt.  You will be required to provide your name, telephone number, and postal code for the transaction.

RETURN WITHOUT A RECEIPT

Store personnel can assist in retrieving your receipt for in-store or online purchases.  If your receipt is retrieved, a refund may be processed if it falls within the parameters of this RETURN POLICY.  In the event we are unable to retrieve your receipt we will be unable to process the return.

MULTIPLE ITEM DISCOUNT RETURNS & “FREE ITEM” WITH PURCHASE RETURNS

When a regular priced item purchased during a “Buy One, Get One” event is returned, the discount on the second item is forfeited.  The second item may be repurchased at the current selling price or both items can be returned for a full refund.  When items are purchased as part of a promotional offering, a free item can only be refunded with the return of all items.  Individual items can be exchanged.  A refund may be processed if it falls within the parameters of this RETURN POLICY.

WARRANTY RETURNS

Should your purchase develop a manufacturer's defect under regular use, you may be eligible for a refund or exchange.  Please return to a retail store for assistance.  If your product is eligible for a warranty claim, a refund may be processed if it falls within the parameters of this RETURN POLICY.  You will be required to provide your name, telephone number, and postal code for the transaction.

GIFT CARDS

Gift Cards cannot be redeemed for cash. Atmosphere is not responsible for lost or stolen Gift Cards.

DISCLAIMER

Atmosphere reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.

If you require further information about our Retail Store Return Policy, please contact our Atmosphere Corporate Office at 1-855-496-2866. 

To locate a Atmosphere store near you, please use our Store Locator.