Returns & Warranties
Online Return Policy
Returns within 60 days of the order date will be accepted at Atmosphere retail stores (excluding Quebec) for items that are unused/unworn, in original packaging, and with all paperwork, parts & accessories for credit of the purchase price minus shipping, handling, gift wrap, and other charges. (Atmosphere.ca Return Exceptions apply).
- Refunds will be in the same form of payment originally used for the purchase. If PayPal is used for payment, the item may be returned to our Atmosphere retail store locations to receive a refund. PayPal returns at our Atmosphere retail store locations will credit the Debit or Credit Card attached to your PayPal account.
- The order Packing Slip (included with shipment) and e-Receipt are required for proof of purchase/price.
The following are required for returning items to a store for a full refund*:
1) Photo ID; with matching Ship to/Bill to address
2) The unused/unworn item in original packaging and with all paperwork, parts & accessories
3) The order Packing Slip
4) e-Receipt (printed copy or mobile device display)
*If these are not provided the credit amount will be issued for a value equal to the item's lowest promotional price within the last 60 days.
To locate a Atmosphere retail store location closest to you, visit our Atmosphere.ca Store Locator or contact our Customer Service Representative at 1-855-496-2866
Please refer to our Return Instructions when returning your item. For returns to our warehouse, the postmark date of the return package will be considered the return date. If you need to return an item after 60 days, please contact our Customer Service Department at 1-855-496-ATMO (2866).
Atmosphere.ca is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.
Our Online Return Policy does not apply to all items. For a list of exceptions to our Online Return Policy and how to return these particular items, please read our Return Exceptions.
Our Online Return Policy applies only to purchases made on Atmosphere.ca. If you have made a purchase at one of our retail stores and wish to return an item, please see our Retail Store Return Policy.