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Online Return Policy

How to return or exchange an item purchased online

For your convenience, we offer two return options for most items:
  • FREE Returns to any Atmosphere retail store. 
  • Return to our warehouse via mail
For full details on each return option, please read the information below.

Holiday purchases made from November 13, 2022 may be exchanged or refunded until January 25, 2023.  Due to our massive BOXING DAY event, we will not be accepting refunds or exchanges on December 26th in our retail locations. For locations closed December 26th (Atlantic Canada & Sault Ste. Marie, ON) refunds or exchanges will not be accepted on Dec 27th.

 

RETURN TO A RETAIL STORE 

Here is what you need to return an online purchase to a store:

  • The unused/unworn item in original packaging and with all paperwork, parts & accessories
  • Photo ID matching Ship to/Bill to address
  • The order e-Receipt (printed copy or mobile device display)

Returns made within 30 days will receive a refund to the original method of payment used for the purchase.

Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card.  If the amount of the return is less than $5.00, cash will be refunded.  

Returns over 60 days are not eligible for a refund.

You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.

NOTE: Shipping charges are not included in the return amount.

If you paid for your order via PayPal, returns at our Atmosphere retail store locations will credit the Debit or Credit Card attached to your PayPal account.

 

MAIL YOUR RETURN TO OUR WAREHOUSE

If you do not wish to return your online purchase at a Atmosphere Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Here's how:

1. If your order arrived in a single delivery (one box or bag), CLICK HERE to launch the self serve returns tool hosted by Narvar.

OR

2. If your order arrived in multiple deliveries or if your prefer assistance, please contact Customer Service.

EXCEPTIONS TO THE RETURN POLICY

The following items are considered FINAL SALE and are not eligible for a refund:

  • Clearance (Price Point ending in $0.88)
  • Electronics (including but not limited to drones, fitness trackers, heart monitors, GPS trackers) that have been opened after purchase cannot be returned
  • Products associated with hygiene and public safety (including but not limited to swimwear, underwear, masks, climbing equipment, mouth guards, & hydration)
  • Nutritional and Food Products
  • Tickets and Passes (including but not limited to sporting event tickets, ski lift passes, golf green fees)
  • Jumpstart donations 

 

DISCLAIMER

Atmosphere reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.