Holiday purchases made from November 13, 2022 may be exchanged or refunded until January 25, 2023. Due to our massive BOXING DAY event, we will not be accepting refunds or exchanges on December 26th in our retail locations. For locations closed December 26th (Atlantic Canada & Sault Ste. Marie, ON) refunds or exchanges will not be accepted on Dec 27th.
Here is what you need to return an online purchase to a store:
Returns made within 30 days will receive a refund to the original method of payment used for the purchase.
Returns made between 31 to 60 days will receive a MERCHANDISE CREDIT card. If the amount of the return is less than $5.00, cash will be refunded.
Returns over 60 days are not eligible for a refund.
You will be required to provide your name, telephone number, and postal code for a return or exchange transaction.
NOTE: Shipping charges are not included in the return amount.
If you paid for your order via PayPal, returns at our Atmosphere retail store locations will credit the Debit or Credit Card attached to your PayPal account.
If you do not wish to return your online purchase at a Atmosphere Retail Store location, you may mail back your items (at your cost) to our returns warehouse. Here's how:
1. If your order arrived in a single delivery (one box or bag), CLICK HERE to launch the self serve returns tool hosted by Narvar.
2. If your order arrived in multiple deliveries or if your prefer assistance, please contact Customer Service.
EXCEPTIONS TO THE RETURN POLICY
The following items are considered FINAL SALE and are not eligible for a refund:
Atmosphere reserves the right to change this Return Policy without notice to its customers and will not be held responsible for any loss or damage suffered as a result of such changes.