|Your Options:||IN STORE PICK UP||CURBSIDE PICKUP||EXPRESS DELIVERY||SHIP TO HOME|
|What is it?||Order online and pick up in store.||Order online and arrive to selected
store and we will bring your order
out to your vehicle.
|Order online and have a delivery driver
bring your order to you.
|Order online and have products
shipped to you.
|Why do it?||Get your order faster by skipping the checkout lines.||Get your order faster with a contactless experience right to your vehicle.||Have your order delivered to you immediately without having to leave.||Thousands of products delivered to
your home, where you want them.
|How much is it?||Free!||Free!||$9.99||Free* Shipping on orders over $99 (some exceptions apply).|
|How long does it take?||Buy online and pick up your order in an hour or less*.||Buy online and pick up your order in an hour or less*.
Consult your store's pick up time
estimates as you place your order.
|Orders received by 2pm are delivered same-day. Orders received after 2pm are delivered the following day.
||Parcels ship within 7 business days. Refer to Ship to Home below for more details.
|Where do I need to go
to pick up my order?
|Please pick up your order within 7 days or it will be cancelled.||Please pick up your order within 7 days or it will be cancelled.
Opening an account on Atmosphere.ca is easy. To register your information, simply click “Create Account” or follow the prompts when placing an online order. Opening an account offers you a convenient way to shop, track your shipments, and receive emails about your order.
You can also create an account using your Facebook account. Simple, easy, and no new passwords to remember.
Account Benefits: Enjoy the advantages of your user account at Atmosphere.ca:
Subscriptions: Tell us your favourite brands, activities, and even your favourite Atmosphere location. We’ll do our best to show you more of what you like on the website.
Wish List: Save a list of your favourite items in your own personal Wish List.
News & Exclusive Offers: Sign up to receive email updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
Order History: Receive important information regarding the status and tracking of your order up to the moment it arrives.
Faster and Easier Checkout: Save your billing and shipping information to make Checkout a breeze.
Managing Your Account is easy online. You can change your preferences, email address, shipping info, and more.
Access your personal information and/or reset your password through “My Account”.
No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in.
You may also wish to change your password from time to time. To do so, sign in to your account and then select "Personal Information" in the navigation. Then, locate "Change Password", click edit and follow the instructions.
Order Confirmation: This email confirms that we have received your order. If you have not received your order confirmation, please try the following trouble shooting options:
Payment confirmation (e-Receipt): This email confirms that your item/s have been paid for once they are ready to ship. This is the actual payment being processed from the pre-authorization that was initiated when the order was placed. If your items ship from multiple locations, you will see a charge and receive an e-Receipt for each shipment. You will only be charged for items within each shipment.
Shipment Confirmation: This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on various factors including processing time, carrier processing time, and/or the shipping destination.
Ready for pick up: If you placed an order for in-store pick up, you will receive this email to advise that your items are ready to be picked up at the location that was selected during the ordering process.
Order update: This email provides important updates about your order, such as: difficulty in processing your order; inability to ship to the address provided; or cancellation of items within an order.
No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.
For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.
Please keep a copy of your receipt as you will need it to return or exchange your item(s).
1. It may be necessary to choose a size and/or a colour for the item you want to purchase. Click on the drop-down menu(s) to select a size and/or a colour.
2. If a size or a colour is not listed in the drop-down menu(s), it is out of stock and is not available for purchase.
3. Click on the drop-down menu(s) to select the quantity you would like to order.
4. Click "Add to Cart" to add the item to your Shopping Cart.
5. Make note of the Availability of the item, by clicking on "Additional Information" for the item(s) located in your shopping cart.
This tells you when we expect to ship your item from our warehouse. Once your item has left our warehouse, the shipping method selected during Checkout will determine when the item will arrive. For example, if your item takes 1 to 2 full business days to leave our warehouse and you select "Express Shipping," it may actually take 2 to 5 full business days for the item to arrive. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.
Business days are Monday to Friday, excluding statutory holidays.
If a size or a colour is not listed in the drop-down menu(s), it is out of stock and is not available for purchase online.
To find an item's availability in store click the "Find In Store" button. Enter your City, Province or Postal Code to see the closest store to your location with the item available.
To see all stores closest to your location, their hours and additional information, visit our Store Locator page.
The following options are available in your Shopping Cart:
Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
Yes, you can place an online order for someone else to pick up or have delivered to them.
By providing the recipient’s name, email address and shipping details (if Ship to Home) during the checkout process, they will be informed when the order is ready for pick up or has shipped. If you have not provided the recipient's email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pick Up or Shipped email. If you are providing the recipient’s email address and shipping information, please make sure you have their permission to provide it to us.
Simply go online to atmosphere.ca and begin to shop for your desired items.
Once you have selected the items you would like to order, 'add' them to your cart.
At checkout, ensure you have selected 'Pick Up at Store' as your Pick Up Method.
After completing your order, you will receive a confirmation email.
Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store.
Simply go to atmosphere.ca and shop for your desired items. At checkout, select Curbside Pick Up as your preferred Pick Up Method (where available). Once your order is ready and you have received your Ready for Pick Up email, please go to your selected store.
Upon arrival, go to the designated Curbside Pick Up area and follow the directions on the signage. Please remember to bring your Ready for Pick Up email, which contains your personalized 4-digit pickup code. Note that not all stores have Curbside Pick Up as an option at checkout. You are still free to use the service upon arrival at the store. Just select Pick Up at Store at checkout instead and follow the above instructions once you get to the store.
Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes.
Please also ensure that your vehicle has adequate space to fit your order so that store staff can easily place the order.
Stores offering Curbside Pick Up will have a marked, designated area in the parking lot. Each store will have their own hours for Curbside Pick Up. Please visit your selected store’s Hours & Details page for their Curbside Pick Up hours, as some stores may offer extended pick up hours.
The majority of Atmosphere stores are currently offering Curbside Pick Up, however there may be some exceptions due to each store’s location. Please visit your selected store’s Hours & Details page to see if Curbside Pick Up is offered at your selected store.
Your order will be held at your selected store location up to a maximum of 7 days. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed.
If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.
Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.
Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.
An estimate of when a product is expected to leave the warehouse is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.
CALCULATING DELIVERY TIME
Delivery Time = Warehouse Handling Time + Shipping Time
Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.
Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse.
The shipping method selected during Checkout will determine the time it will take your order to arrive after it has left our warehouse.
Example: The item you ordered takes 1-3 full business days to leave our warehouse. During checkout, you select "Express Shipping." It will take approximately 3 to 7 full business days for the item to arrive.
Please note that business days are Monday to Friday, excluding statutory holidays.
You can use your order number to check the status of your order here.
We ship to all regions within Canada (excluding Quebec). Shipping costs are based on the weight/size of the item/s selected, and the shipping destination of the order. Total shipping and handling charges will calculate and display during Checkout prior to the completion of your order. All shipping and handling charges on SportChek.ca are stated in Canadian dollars.
Orders typically arrive within 5 business days. Please note that shipping to select rural or remote destinations may result in extended shipping times.
Email updates are provided as parcels are shipped and are your best source for parcel tracking information.
We continue to take all necessary precautions to ensure our employees are protected. We are currently operating with reduced capacity and are doing our best to fulfill orders as quickly and safely as possible. Additional delays may also occur with carriers delivering parcels on our behalf. Email updates are provided as parcels are shipped and are your best source for parcel tracking information. Thank you for your understanding.
†Qualifying amount may change. The free shipping credit applies to the shopping cart total of $99 or more (prior to taxes). This free shipping credit offer applies to select items for delivery by standard shipping only. Offer is not applicable towards the shipping costs for returned items or towards the purchase of online gift cards. Offer is not valid on previous purchases. Offer valid only while supplies last and not applicable to cancelled orders due to out-of-stock merchandise.
Most orders are delivered within 5 business days
Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.
Order must be received and credit card authorization completed by 12:00 PM (noon) EST or it will not be processed until the following business day.
You will not be charged for any item purchased with a credit card until the item has been shipped from one of our fulfillment centres. You will however see a pre-authorization on the date that the order was created.
Shipping offers may apply to delivery by Standard Shipping only, may apply to select items only, may be limited to a maximum credit towards shipping costs or may not apply to all shipping destinations. Please review the shipping offer details for specific terms and restrictions.
For delivery to a location that is excluded from a shipping offer, the shipping charge will be visible during Checkout. If your order contains items that are ineligible for a shipping offer, you will be charged shipping only for those items. If a shipping offer is limited to a maximum credit towards shipping costs, you will be charged the balance of the shipping costs.
We reserve the right to modify shipping offer rules and regulations or to discontinue shipping offers at any time without notice.
At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to the shipping destination, the carrier may not be able to provide any tracking information for your package for up to 48 hours.
Orders placed on Atmosphere.ca may be delivered by one of several different carriers and shipping methods. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s) selected during Checkout, and the carrier that is delivering your item(s).
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these instances, your Order History on Atmosphere.ca will not offer tracking information but will still offer order status and other details.
At this time we do not ship outside of Canada.
You can now place an order on Atmosphere.ca to get eligible products faster! Express Delivery is available seven days a week, for select stores and postal codes.
In Cart – if you are eligible you can select “Express Delivery” as your shipping method when in your shopping cart. Enter your postal code to determine eligibility and estimate your shipping fee.
At Checkout – during checkout, you can validate that your postal code is eligible for Express Delivery. You can also select your drop off instructions (hand it to me or leave it at my door). You will also have the option to provide additional drop off instructions in this section.
Receive Your Order – the store will pack your order and it will be picked up for delivery. You will receive an email with a link to track the status of your order. You will also receive a SMS notification when your order is on its way and when the delivery driver is approaching
Express Delivery is available at select Atmosphere locations. You can check if you are eligible for delivery on any product page or in your shopping cart. Express Delivery is available to addresses that are within 10km of eligible stores.
Orders placed before 2:00PM local time will be delivered same day, within 2 hours of you placing your order. Orders placed after 2:00PM local time will be delivered next day, within 2 hours of the store opening.
Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.
You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.
There are multiple ways to check on the status of an order. Here’s how:
1. If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders.
2. Orders can also be checked by clicking the order status link in your order confirmation email
3. If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here.
UNDERSTANDING THE STATUS OF YOUR ORDER
The status of your order is available in your Order History almost immediately after you place an order. It is automatically updated each time your order advances through the process. If items within your order ship separately, your Order History information will be displayed for each item. Please see below for a list of status messages that will be used to inform you of your order status.
STANDARD STATUS MESSAGES
Order Created: Your order has been submitted and the information you entered during Checkout is being processed.
Order Shipped: The items have shipped from our warehouse and are on their way to the shipping location.
Return received on: 00/00/0000: Returned items are being processed. If you returned an item to our warehouse, this status informs you that we have received the item. After your returned item is processed and your original order information is located, your credit will be issued. You can expect to receive credit for a returned item within 30 days of our receiving it at the warehouse.
ADDITIONAL STATUS MESSAGES
Cancelled: An error has occurred during the order authorization process. Your order was suspended, as we attempted to contact you, and finally cancelled. Cancelled orders cannot be reprocessed and must be submitted again on our website.
CANCELLATIONS DUE TO ORDER PROCESSING DIFFICULTIES
Partial or full cancellations of an order may occur for various reasons which may include:
-An item may become unavailable during fulfillment if the product is discovered to be damaged or defective. We will attempt to source the ordered item/s at all of our fulfillment locations prior to cancellation. If you receive a cancellation notice, all sourcing attempts have failed.
-Difficulty in processing your payment information
-Inability to ship to the address provided
If all or part of your order is cancelled, you will receive an order update notification via email. You will only be billed for items that have succesfully shipped. Once all or part of an order is cancelled, it cannot be reprocessed and a new order must be submitted again for different product/s. We do accept backorders for products that have become unavailable.
CUSTOMER REQUESTED CANCELLATIONS
Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order via the following methods:
-Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
-Click on the 'Order Status' link on your confirmation email
-Call our Customer Service team immediately at: 1-855-496-2866
If you were unable to cancel your order simply return any unwanted items by following our Return Instruction
The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.
Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.
All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.
Many promotions and discounts featured on Atmosphere.ca will be applied automatically in the Shopping Cart. However, in some instances, you may receive a Promotion/Discount Code that you will need to enter during Checkout.
Follow these simple steps:
In your Shopping Cart, or on the Payment page or the Review Your Order page during Checkout, enter the Promotion/Discount Code.
If your order meets the requirements for the Promotion/Discount Code, the discount will be displayed immediately in the payment summary.
Please note: Promotion/Discount Codes are case sensitive. A code must be entered exactly as it appears.
Government laws require that we charge applicable sales tax on all taxable orders.
GST is charged on all orders. Unfortunately, we cannot verify GST-exempt status at the time an order is placed online. If you are eligible for a GST-exemption, please file a rebate claim is available on the Canada Revenue Agency website.
Retail sales tax (RST) is applied to taxable orders based on the shipping destination. Our online order system is able to apply only RST exemptions based on the tax status of the good and not the purchaser. If you are eligible for an RST-exemption that was not applied to your order, please file the applicable rebate claim with your provincial tax office or contact our Customer Service Department at 1-855-496-ATMO (2866).
Sales tax is not applicable on the purchase of Online Gift Certificates or Retail Store Gift Cards; however, taxable items paid for with an Online Gift Certificate or a Retail Store Gift Card will be charged applicable sales tax.
To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-855-496-2866 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.
PayPal is an alternate method for purchasing your order on Atmosphere.ca. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.
Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.
If PayPal is used for payment, the item(s) may be returned to our Atmosphere retail store locations to receive a refund. Paypal returns at our Sport Chek retail store locations will credit the debit or credit card attached to your paypal account. You can also return Paypal orders to our warehouse, for details on how to return an item to our warehouse please see our Return Instructions.
PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the Atmosphere.ca website and choose your method of payment. Your funds are transferred immediately and securely.
PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.
If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:
Customer Service: 1-402-935-2050 (a U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday