Helly Hansen Clearance.

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Customer Support

We're here to help! Click on a topic below to learn more.

Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!

Gift Cards

Everything you need to know about Gift Cards.


Returns and Exchanges, Privacy Policy, and Terms and Conditions


Product Availability, Store Inventory, Product Warranties & Recalls, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

Contact Us

If you still need further assistance, please get in touch!

Corporate Information

About Atmosphere, our Affiliate Program, Careers and more!

Most Frequently Asked Question

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.

An estimate of when a product is expected to leave the warehouse is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.


Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.

Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse.

The shipping method selected during Checkout will determine the time it will take your order to arrive after it has left our warehouse.
Example: The item you ordered takes 1-2 full business days to leave our warehouse. During checkout, you select "Express Shipping." It will take approximately 2 to 5 full business days for the item to arrive.

Please note that business days are Monday to Friday, excluding statutory holidays.

You can use your order number to check the status of your order here

The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.

Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.

Atmosphere.ca accepts the Canadian Tire Card, Options® MasterCard® Card, all Canadian-issued Visa, American Express and MasterCard cards, and most international Visa, American Express and MasterCard products.

Other forms of payment accepted: PayPal

We do not accept: Layaway plan, Retail Store Gift Cards

Gift Cards purchased online will now be valid both in-store and online at Atmosphere.ca.

When you are ready to make a purchase at a Retail Atmosphere store, you can present a printed copy of your eGift Card to the cashier or display your eGift Card on your Smart Phone to the cashier.

Online, eCards can be redeemed during the payment stage of checkout. The Gift Card number and Pin number (located in your eGift Card email) can be used to redeem the amount on the card as payment.

Maximum of 2 eCards/Gift Cards can be redeemed online in one transaction.