No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

Delivery of your order will depend on the shipping location and the shipping method selected during Checkout. Although we will make every effort to ship your order in a timely manner, the delivery of your order may be delayed due to weather conditions or other events out of our control.

An estimate of when a product is expected to leave the warehouse is indicated on the Product Details page. We cannot guarantee the timing of when a product will leave our warehouse and this information is provided for your convenience as an estimate only.

CALCULATING DELIVERY TIME

Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.

Shipping Time is the amount of time it will take your order to arrive once it has left our warehouse.

The shipping method selected during Checkout will determine the time it will take your order to arrive after it has left our warehouse.
Example: The item you ordered takes 1-2 full business days to leave our warehouse. During checkout, you select "Express Shipping." It will take approximately 2 to 5 full business days for the item to arrive.

Please note that business days are Monday to Friday, excluding statutory holidays.

You can use your order number to check the status of your order here. 

The status of your order is supplied by Atmosphere.ca. It represents the progress of your order between the time it is placed and the time it ships from our warehouse.

Once your order leaves our warehouse, it is handled by a carrier that may provide tracking information until your order is delivered. Please note that tracking information may not be available for up to 48 hours after an item is shipped from our warehouse. Tracking information is accessible from your Order History on our website when it becomes available.

All questions regarding the status of a package with a tracking number should be directed to the shipping company. To contact the shipping company, simply click on the tracking number. You will then be redirected to their website where contact information is available.

Gift Cards purchased online will now be valid both in-store and online at Atmosphere.ca.

When you are ready to make a purchase at a Retail Atmosphere store, you can present a printed copy of your eGift Card to the cashier or display your eGift Card on your Smart Phone to the cashier.

Online, eCards can be redeemed during the payment stage of checkout. The Gift Card number and Pin number (located in your eGift Card email) can be used to redeem the amount on the card as payment.

Maximum of 2 eCards/Gift Cards can be redeemed online in one transaction.

The Standard Delivery shipping and handling fee is based on an item’s size, total order weight, delivery type, and the delivery location and delivery distance. You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. Final shipping fees, which are based on the full contents of your order, are

Same-Day Delivery costs $9.99 per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.

Please note: items cannot be delivered to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for Ship to Home.

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed.

When a Same-Day Delivery attempt is unsuccessful, the order

If you cannot pick up your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.